Hiring For Customer Support Executive

Role Overview

We are hiring dynamic and customer-focused individuals for our Voice & Chat Process team. As a Customer Support Executive, you will be the first point of contact for customers via phone and chat, helping resolve their queries efficiently and ensuring high customer satisfaction.

Key Responsibilities

• Handle customer interactions via voice and chat channels professionally
• Resolve queries related to products, services, or policies
• Ensure customer satisfaction through prompt and effective responses
• Maintain accurate records of customer interactions
• Follow communication scripts, guidelines, and procedures
• Escalate unresolved issues to the appropriate internal teams

Eligibility Criteria

• Graduate in any stream (mandatory)
• Excellent verbal and written communication skills in English
• Comfortable with rotational shifts and 5-day work week
• Immediate joiners preferred