Customer Service Representative (Chat Support)

Artech Infosystem-

We are seeking a customer-focused Customer Service Representative (Chat Support) who can provide high-quality assistance to customers through digital chat platforms.

Key Responsibilities

• Respond to inbound customer requests via chat with professionalism and empathy.
• Assess customer concerns and deliver precise, timely resolutions.
• Track and maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Record chat conversations accurately and clearly in internal systems.

Required Qualifications

• 0–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to handle multiple chat conversations at the same time.

Preferred Qualifications

• Experience in chat-based customer support.
• Knowledge of healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Strong typing speed and accuracy.

Typing Test

TypingTest.com – Complete a 60-second Typing Test.

Educational Documents Required

• 10th Marksheet
• 12th Marksheet
• Degree Consolidated Marksheet
• Provisional Certificate

Mandatory Documents

• Aadhaar Card copy
• PAN Card copy
• Updated Resume (All education and employment details must match the supporting documents.)

Expectation Setting :

Candidates must confirm agreement with the following terms before processing:

• Complete Night Shift
• Rotational weekly offs
• 100% Work from Office

Client Benefits :

The client will provide:

• Two-way cab facility from designated nodal points within a 40 km radius. Requests for last-minute pickup or drop outside the designated routes will not be accommodated. Please ensure candidates are informed of this from Day 1.
• Meals will not be provided.
• One month of training at the client site, after which candidates will move into production.