Customer Service Representative (Chat Support)

We are seeking a dedicated Customer Service Representative (Chat Support) to provide exceptional support through digital chat channels.

Key Responsibilities

• Engage with inbound customer inquiries via chat, demonstrating professionalism and empathy.
• Identify customer concerns and deliver accurate and prompt solutions.
• Achieve and maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Thoroughly document chat interactions in internal systems with clarity and precision.

Required Qualifications

• 0–2 years of experience in customer service (preferably in chat support).
• Proficient written communication skills in English.
• Capability to manage multiple chat conversations at the same time.

Preferred Qualifications

• Previous experience in chat-based customer support.
• Familiarity with healthcare, insurance, or managed care processes.
• Experience using CRM tools or chat platforms.
• High typing speed and accuracy.

Educational Background Eligibility

We will consider candidates with the following qualifications:

• B.Sc.
• B.Com.
• B.A.
• MBA

Typing Test

TypingTest.com – Complete a 60-second Typing Test.