Clinic Manager

Overview

This position is centered on the administration of clinic operations aimed at enhancing the patient journey and maximizing resource efficiency. The role involves supervising financial outcomes, leading a team, and guaranteeing exceptional service throughout patient engagements.

Key Responsibilities

• Manage daily clinic operations to enhance patient flow, optimize chair utilization, and minimize wait times. Develop and oversee medical schedules for physicians and nursing staff to ensure adequate coverage and productivity. Uphold a high standard of service excellence during patient consultations, treatments, and follow-ups, effectively addressing any escalations. Ensure the upkeep of facilities and equipment while managing inventory and vendor relationships, including purchasing and repairs. Implement proactive strategies to reduce cancellations and no-shows through efficient scheduling practices. Lead the establishment of new clinics as required and drive ongoing process improvements for operational efficiency and cost management. Collaborate with Treatment Coordinators and the Sales team to boost consult-to-treatment conversion rates and handle complex patient cases. Facilitate upselling and cross-selling efforts while monitoring metrics related to patient acquisition, retention, and referrals. Provide coaching to Treatment Coordinators and clinical staff on effective case acceptance techniques. Manage relationships with third parties, insurers, and corporate clients to enhance referral opportunities. Maximize revenue by tracking clinic performance metrics, such as conversion rates and average revenue per patient (ARPU). Oversee the billing and collections process to ensure accuracy and timeliness of transactions. Validate doctor commission calculations according to company policies, ensuring appropriate payouts based on performance. Collaborate with leadership to manage budgets and financial performance, while monitoring resource usage to minimize waste. Lead the recruitment, onboarding, training, and development of clinic staff, ensuring alignment with company performance standards. Conduct performance evaluations and coaching sessions to promote team engagement and accountability. Design staffing schedules that respond to demand and service expectations.

Qualifications

• Relevant educational background, ideally in healthcare management or a related field. A minimum of 5 years of experience in clinic operations or patient management. Proven expertise in financial management, including budgeting and revenue enhancement. Strong leadership capabilities with a background in team building and performance coaching. Ability to effectively juggle multiple tasks and prioritize responsibilities in a dynamic environment. Demonstrated proficiency in customer service and conflict resolution. Experience with process improvement initiatives and strategies for operational efficiency.