Central Monitoring Executive

General responsibilities

• Monitoring: Perform 24/7 monitoring of video, alerts, or data feeds to ensure continuous oversight. 
• Deterrence/Prevention: Detect and deter attempted crimes in ATMs, branches, and retail locations, or identify and escalate medical emergencies. 
• Alert management: Handle, manage, and action alert base monitoring tickets, prioritizing by severity and reducing false positives. 
• Process adherence: Maintain 100% schedule and process adherence, ensuring no tasks are missed. 
• Performance: Achieve individual and process-related performance targets. 
• Escalation: Escalate issues to supervisors or relevant teams as per protocol. 
• Record keeping: Document actions, maintain records, and generate reports as needed.