Business Service Analyst

KEY RESPONSIBILITIES

Operational Strategic service activities:

• Monitoring of KPIs from Sales Force
• Escalation monitoring and report
• Monitoring of Service PL and deep dive analysis
• Country Service Business deep dive analysis
• Generation of weekly and monthly dashboard for business and operational purposes.
• Continuous improvement:
• Carry out permanent and sustainable actions to improve all processes within its area of responsibility, by eliminating dysfunctions and non-value-added tasks;
• Suggest improvements to the processes in which he/she or his/her teams participate.

EDUCATION EXPERIENCE

• Bachelors degree in economy or business minimum
• Experience of CRMs and ERP, especially Sales force

PROFESSIONAL KNOWLEDGE AND ABILITIES

• English level: Bilingual
• Interpersonal skills and good communication;
• Professional appearance
• Positive attitude;
• Ability to work under pressure in changing environments;
• Familiair with Sales Force CRM, ERP and excelent usage of Power BI