Business Head

Strategic Leadership

• Develop and implement business strategies to achieve revenue, profitability, and market share goals.
• Identify and capitalize on growth opportunities in both domestic (India) and global markets.
• Align company operations with customer-centric strategies, ensuring the ideal customer profile (ICP) is effectively targeted.

Sales and Marketing Leadership

• Drive the sales and marketing teams to deliver consistent revenue growth.
• Build and optimize go-to-market (GTM) strategies tailored for DoubleTick.io s offerings.
• Lead high-value partnerships and collaborations to enhance brand positioning.

Operational Excellence

• Oversee day-to-day operations, ensuring efficiency and scalability across all business functions.
• Ensure robust systems are in place to monitor KPIs and performance metrics.

Team Management

• Build, lead, and mentor high-performing teams across sales, marketing, operations, and customer success functions.
• Foster a culture of accountability, collaboration, and innovation.

Financial Oversight

• Manage budgeting, forecasting, and financial planning to ensure sustainable growth.
• Optimize costs while driving revenue through strategic initiatives.

Customer Success and Retention

• Enhance customer experience through product innovation and service excellence.
• Work closely with the product team to ensure alignment with market needs and customer feedback.

Key Qualifications:

• MBA or equivalent advanced degree in Business, Marketing, or related fields.
• 8+ years of experience in leadership roles, preferably in SaaS, technology, or CX-driven environments.
• Strong understanding of the WhatsApp API ecosystem and CX solutions is a significant advantage.
• Proven ability to develop and execute GTM strategies for B2B SaaS products.
• Exceptional communication, negotiation, and stakeholder management skills.
• Data-driven decision-making approach with a sharp focus on metrics and results.

Preferred Traits:

• Entrepreneurial mindset with a track record of scaling businesses or teams.
• Deep understanding of customer acquisition, retention, and upselling strategies.
• Experience in selling to SMBs and large enterprises in Indian and global markets.
• Passion for CX and driving meaningful impact for customers.