Associate – Client Engagement

Role Overview:

Lead relationship management with CSR partners, philanthropic clients, and implementation stakeholders. Combine strategic thinking with hands-on execution to enable impactful partnerships and social innovation.

Responsibilities

Client Engagement & Relationship Management

• Act as primary point of contact for assigned CSR and philanthropic clients.
• Understand client goals and align CSRBOX services to deliver measurable value.
• Ensure timely execution of deliverables, reporting, and feedback loops.
• Build and maintain long-term relationships through proactive communication and support.

Partnership Onboarding & Support

• Manage onboarding processes for new CSR and non-profit partners.
• Conduct orientation sessions and provide training to client and partner teams.
• Offer ongoing operational and content-related support for effective engagement.

Platform & Operations Coordination

• Oversee content uploads, stakeholder data management, and system-level coordination.
• Collaborate with tech and operations teams to resolve issues and improve efficiency.
• Track engagement and project updates to maintain accurate client and partner records.

Content Coordination & Development

• Curate high-quality partner content including project briefs, case studies, and reports.
• Work with content and impact teams to ensure accuracy and relevance.
• Regularly update partner portfolios and communication materials.

Internal Coordination & Communication

• Liaise with tech, communications, research, and program teams for client needs.
• Prepare decks, reports, and documentation for client reviews and impact updates.
• Facilitate review meetings, presentations, and client feedback sessions.

Data Tracking & Reporting

• Use CRM and analytics tools to track engagement metrics and trends.
• Generate performance reports and dashboards for internal and external stakeholders.
• Provide data-driven recommendations for client servicing and engagement improvements.

Campaign Support & Visibility

• Support awareness campaigns to highlight partner projects and impact stories.
• Coordinate with design and communications team for brand-aligned visibility assets.

Research & Insights

• Monitor CSR trends and partnership models across industries.
• Conduct stakeholder interviews to gather insights for storytelling and documentation.
• Maintain a repository of case studies, impact data, and ecosystem insights.

Mandatory Qualification & Experience

• Graduate/Postgraduate in Business, Development Studies, Communications, or related fields.
• 1-3 years of relevant experience in client servicing, stakeholder management, or CSR partnerships.
• Strong interpersonal skills, emotional intelligence, and solution-oriented mindset.
• Proven ability to manage multiple accounts and prioritize stakeholder needs.
• Excellent written and verbal communication in English and at least one regional language.
• Familiarity with CRM tools, digital collaboration platforms, and project tracking systems.
• Proficiency in using LinkedIn for communication, networking, and outreach.

What You'll Gain

• A dynamic, client-facing role in a leading CSR platform.
• Exposure to leading CSR teams, non-profits, foundations, and sector experts.
• Growth in partnership management, digital operations, and program coordination.
• A mission-driven work environment focused on innovation, collaboration, and social impact.