Assistant Manager

• Manage daily operations of the center, ensuring smooth functioning and meeting targets.
• Oversee team handling, including recruitment, training, performance management, and development.
• Develop strategies to reduce shrinkage and attrition rates through effective employee engagement initiatives.
• Monitor CSAT scores to identify areas for improvement in customer satisfaction.
• Analyze AHT data to optimize resource allocation and improve overall efficiency.

Desired Candidate Profile

• 5-7 years of experience in BPO/Call Centre industry with a focus on people management.
• Strong understanding of Attrition Management principles and practices.
• Excellent communication skills with ability to handle multiple stakeholders effectively.