AVP Training & Quality

• Lead the design, implementation, and continuous improvement of comprehensive training programs aligned with business objectives.
• Identify training needs through collaboration with various departments and assess skill gaps.
• Oversee the development and delivery of training content, ensuring it is engaging, impactful, and relevant to organizational needs.
• Establish and track training KPIs (Key Performance Indicators) to measure the effectiveness of training programs.
• Ensure that training programs comply with regulatory standards, company policies, and industry best practices.
• Develop and implement quality management frameworks and ensure adherence across teams.
• Drive continuous improvement initiatives focused on enhancing operational efficiency, service quality, and client satisfaction.
• Lead quality audits and performance reviews to ensure compliance with both internal and external standards.
• Collaborate with operational teams to resolve quality issues and identify root causes.

Desired Candidate Profile

• Overall 10-18 years of experience 4 years as Senior Manager in Training & Quality (T&Q) role.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently with minimal supervision.
• Proficiency in MS Office applications.