Applications System Admin

Key Deliverables

• Administer and configure business applications including ConnectWise, Microsoft CRM, and Ivanti
• Provide end-user support by diagnosing and resolving application issues
• Conduct application testing, including regression and new functionality tests
• Maintain accurate documentation for changes, configurations, and system processes

Role Responsibilities

• Support application users under guidance of Senior Administrator
• Follow Agile and SDLC methodologies in all configuration tasks
• Collaborate with cross-functional IT teams for issue resolution
• Ensure adherence to change management policies during updates and maintenance