Adaptive Experience Designer

Responsibilities

• Create adaptive digital experiences for healthcare product users by applying data-driven insights from SQL and facets systems to strengthen member engagement and improve payer outcomes.
• Work with product owners and business analysts to convert healthcare product strategy into well-defined interaction flows and experience blueprints that support measurable business objectives.
• Use SQL to evaluate complex payer and member datasets, identifying patterns in behavior and service utilization that guide experience design decisions and inform prioritization.
• Develop end-to-end journey maps for both customers and internal users across healthcare products to detect friction points and redesign workflows to simplify tasks and reduce operational effort.
• Produce comprehensive experience specifications and supporting documentation for engineering and configuration teams using facets platforms and related technologies.
• Collaborate with hybrid cross-functional teams during day shift to evolve design hypotheses through iterative experimentation and structured feedback cycles.
• Lead structured discovery sessions with healthcare operations teams to understand eligibility claims care management and other payer processes that influence user experience.
• Design adaptive content and interface strategies that tailor information delivery based on user context, permission levels, and historical interactions sourced from system data.
• Enable ongoing enhancement of existing healthcare digital experiences by defining metrics dashboards and SQL queries to track adoption, satisfaction, and error trends.
• Ensure all experience design efforts reflect organizational commitments to accessible, equitable healthcare services and transparent information for members and caregivers.
• Document future-state experience scenarios that illustrate how redesigned interactions can reduce call volume, lower rework, and increase member self-service across channels.
• Coordinate with compliance and privacy partners to confirm that experience solutions built with payer and facets data meet regulatory requirements and protect sensitive information.
• Deliver synthesized insights and actionable recommendations to stakeholders in a clear, concise format that supports sound decision-making about investment in experience improvements.

Qualifications

• Show five to seven years of hands-on experience in experience design or product design roles, with a strong emphasis on data-informed decision making for complex domains.
• Apply advanced SQL skills to develop queries, reports, and views that provide foundational inputs for experience mapping and hypothesis testing.
• Use practical facets platform knowledge to understand configuration limitations and opportunities that shape feasible interaction and workflow designs.
• Demonstrate strong familiarity with healthcare products, including benefits enrollment, claims, and care programs, to ensure experiences reflect real operational conditions.
• Leverage understanding of payer domain concepts—such as member enrollment, provider networks, and utilization management—to bring contextual relevance to every design recommendation.
• Perform effectively within a hybrid work model, exhibiting strong collaboration capabilities across onsite and remote teams while supporting day shift activities consistently.
• Communicate complex data and design concepts clearly to both technical and nontechnical stakeholders to establish shared understanding and drive adoption of proposed experiences.