Zonal Manager_Field Sales and Servicing

This is a P&L Leadership position that involves servicing existing customers by offering them a world-class service experience. The focus is on up-selling premium packages, client retention, ensuring customer delight through a need-sensitive client servicing team, and executing various marketing initiatives. 

Educational Qualifications:

Any graduation ,and MBA/PGDM

Job Responsibilities:

• Grow the business in terms of top-line & bottom-line for the Zone 
• Develop & execute the annual operating plan - revenue & cost planning and forecasting 
• Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing  paid members 
• Ensure timely delivery of services to clients 
• Analyze customer feedback, draw business intelligence and review the benefits of core services being offered and ensure a high client satisfaction level 
• Setup a system that delivers high customer retention 
• Recruit, train & develop a client servicing team that is need sensitive, has a consultative selling approach & is proactive at offering the highest level of customer delight

Candidate Attributes:

• Data analytic 
• Customer focus & service orientation 
•  IT savvy & process orientation
• Minimum experience of 5+ years in managing a large team size of 100+people