Wyse Device Manager WDM

Responsibilities:

• Act as the single point of contact for the technical tower and coordinate with customer management.
• Manage day-to-day operations, work allocation, and team performance.
• Oversee SCCM and Wyse Device Manager (WDM) platforms for software deployment, auditing, and maintenance.
• Manage Windows environments including Windows 7, 8.1, and 10.
• Drive incident management, crisis handling, and ensure quick issue resolution.
• Prepare weekly and monthly status reports for senior management.
• Participate in client and stakeholder meetings to ensure service alignment.
• Perform trend analysis to identify recurring incidents and implement preventive measures.
• Drive service improvement initiatives and ensure adherence to quality and security standards.
• Support effort estimation and reviews for new projects.
• Manage rotational shift operations as required.