WORKSHOP MANAGER

WORKSHOP MANAGER

Key Tasks 

• Lead and inspire a team of supervisors, technicians and support staff. 

• Build and maintain a supportive, positive, and cooperative workplace culture. 

• Create and roll out streamlined workflow procedures; track and improve resource allocation efficiency. 

• Guarantee projects and assignments are completed on time by applying established quality control practices. 

• Perform routine inspections to confirm all work consistently meets the highest standards. 

• Identify and evaluate trends in equipment failures, develop improvements to enhance overall operations, resolve any quality concerns without delay, and put preventive measures in place to reduce repeat issues. 

• Act as the primary contact for clients on project status, updates, and specifications. Manage client expectations and support high customer satisfaction. 

• Partner with the finance department to oversee the workshop budget; support cost-saving initiatives while preserving quality outcomes. 

• Maintain workshop safety protocols and standards; conduct regular safety training for workshop staff. Oversee updates, edits, and revisions of current curriculum development and support the creation of new training programs. 

• Resolve operational and personnel-related issues as needed. 

• Plan and deliver larger shop-focused projects to improve shop functionality, including custom fabrication initiatives and spec’ing new equipment. 

• Coordinate projects across multiple functional areas.

 • Manage procurement, suppliers, and sub-contractors in coordination with supply chain management.

• Implement and oversee the documentation plan and conduct manager risk assessments.

• Attend project meetings and maintain the project schedule.

• Organize and lead high-level leadership workshops.

Requirements and Qualifications 

• Bachelor's degree in a related field (Engineering, Operations Management, etc.) preferred. 

• Proven experience in workshop or operations management. 

• Strong leadership and team management skills. 

•Familiarity with workshop equipment and processes. 

• Understanding of quality control and safety standards. 

• Excellent communication and interpersonal skills. 

• Ability to effectively communicate with clients and team members.

• Strong organizational and multitasking abilities. 

• Detail-oriented with a focus on efficiency. 

• Proven ability to analyze and solve operational challenges.

• Strategic thinker with a proactive approach. 

• Constant need for MS office skills with Word, Excel, PowerPoint, Outlook and Visio

 • Familiarity with inventory management systems is a plus.