Workplace Regional Lead

Roles and Responsibilities:

Client & Stakeholder Engagement

• Serve as a key point of contact for client and occupant services, maintaining consistent high-quality delivery and satisfaction.
• Ensure compliance with contractual terms, SLAs, KPIs, and incorporate client feedback into service improvements.
• Support site leads in client interactions and escalations.

Operations & Facilities Management

• Lead day-to-day operations across multiple facilities in the region, ensuring smooth delivery of soft and hard services.
• Implement 'Clear Deck' policy, lost property management, workplace resets, and after-hours checks.
• Conduct root cause analysis and resolve issues proactively; maintain accurate documentation and reporting on SharePoint.
• Monitor compliance with safety procedures, risk assessments, and maintenance protocols.

Vendor & Contract Management

• Manage subcontractor contracts, performance assessments, and ensure service levels are met or exceeded.
• Develop SLAs, participate in RFPs, procurement processes, and vendor negotiations.
• Evaluate vendor staffing and training effectiveness.

Budget & Cost Control

• Develop and track OPEX/CAPEX budgets; identify savings opportunities and ensure cost optimization.
• Liaise with client finance team for billing, invoicing, and reconciliation processes.
• Ensure compliance with statutory regulations, including minimum wage and audit requirements.

Team Leadership & Training

• Supervise and mentor site-level JLL team; oversee performance reviews, hiring, and training needs.
• Drive a service excellence culture through coaching and feedback.
• Provide inputs to JLL HR and operational leadership for training plans.

Compliance & Risk Management

• Lead emergency preparedness and participate in business continuity planning.
• Ensure audit-readiness and zero downtime in facility operations.
• Coordinate structured reviews of risk assessments, mitigation plans, and health & safety compliance.

Job Requirements:

• 6–8 years' experience in facility or hospitality management.
• Excellent communication, conflict resolution, and client-facing skills.
• Strong analytical and organizational skills; ability to manage multiple priorities.
• A bachelor's degree (in FM, Engineering, Business, or similar) is preferred but not mandatory.