Workplace Experience Enabler

• Serve as single point of contact for employees for workplace-related issues and resolution

• Manage and close service tickets within defined SLA timelines

• Coordinate with housekeeping and engineering teams to ensure service quality and workplace standards

• Monitor workplace environment and report deviations from defined office usage guidelines

• Conduct regular interactions with business teams to understand service expectations and feedback

• Plan and execute employee engagement initiatives and workplace experience programs

• Collect, consolidate, and share employee feedback with management for continuous improvement

• Identify recurring workplace issues and escalate trends to management for corrective action

• Drive client-specific workplace initiatives including technology rollouts and best practices

• Ensure adherence to financial and operational processes in workplace management activities

• Promote teamwork, collaboration, and positive workplace culture

• Support benchmarking and improvement initiatives for workplace services