Workforce Planner

Job Description

• We are looking for someone with BPO Operations background and at least 2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity Planning and Scheduling, and Real Time Management.
• We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
• Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We re in search for someone who is proactive when it comes to making decisions, as well as solving problems.
• We need someone who is proficient in statistical analysis and possesses good computer and software skills.
• Someone who has the ability to read trends and project those into future forecasts. Someone who has a working knowledge of database applications such as MS Office (Excel, Outlook, Powerpoint), or the ability to learn technology very quickly.