Workforce Management Program Manager

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience managing warehousing and supply chain operations.
• 5 years of experience working with, supervising, and managing third-party logistics relationships.

Preferred qualifications:

• 5 years of experience in workforce management or vendor operations management.
• 5 years of experience using analytics or applying project management tools to address business issues.
• Experience in developing or managing workforce-related key performance indicators (KPIs), tools, and dashboards, and in Trust and Safety or Content Review Operations.
• Experience managing/developing business processes related to Workforce Management.
• Ability to influence, communicate, and drive change with multiple stakeholders at all levels of management.
• Excellent project management skills with a high tolerance for ambiguity.

Responsibilities

• Lead key initiatives/programs that impact global vendor operations. Work with cross-functional key stakeholders, analyzing industry trends, driving industry best practices, and proposing the scalable strategy that leads to next-level operations.
• Lead workforce planning activities in coordination with internal teams. Centrally manage, track, and monitor extended workforce onboarding and offboarding.
• Build and operationalize comprehensive and flexible staffing models to drive high utilization and cost-effective operations.
• Provide analytical support including capacity planning, scheduling, and reporting (including trend analysis) to drive decisions made in partnership with vendor managers and provide insights to leadership.
• Be a key contributor and trusted advisor to the operational strategy, operating model, and launch continuous improvement activities in support of efficiency.