Workforce Management professional PSD Professional

Roles & Responsibilities:

• Manage production support tickets related to Workforce Software.
• Troubleshoot issues related to Time & Attendance functionality.
• Analyze system logs and error messages to identify root causes.
• Research and resolve Workforce Software issues, implementing permanent fixes where possible.
• Document solutions and maintain knowledge base for future reference.
• Monitor job logs and take corrective actions or escalate when required.
• Provide user support for system functionality and best practices.
• Maintain and update lookup tables as per business requirements.
• Ensure smooth production operations and system stability.