Windows L2 Professional

• Provide advanced desktop and server support for hardware, software, and network issues

• Manage Windows Server environments including 2012, 2016, and 2022 versions

• Handle Active Directory administration including users, groups, and Group Policy Objects (GPOs)

• Configure and maintain DNS and DHCP services for network stability

• Resolve escalated incidents and ensure adherence to ITIL processes

• Perform patch management, system updates, backups, and restoration activities

• Collaborate with IT teams to ensure infrastructure availability and stability

• Maintain proper documentation of support activities in ticketing systems