WFM Supervisor (MIS)

Job Description

• Overall 5+ years of experience in WFM
• 2 years of experience of leading Reporting team
• Ability to demonstrate and articulate understanding of key workforce management concepts
• Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, VBA, Macros)
• Excellent quantitative, Problem solving & analytical skills
• Strong attention to detail
• Critical thinking
• Experience in Power BI , Amazon Connect, Kibana, Teleopti
• (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
• Experience using Google Sheets