TA
Job Description
Job Description
- As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs
- Min of 8+ years of experience in WFM department
- Ability to demonstrate and articulate understanding of key workforce management concepts
- Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Strong quantitative/analytical skills