WFM Reporting Analyst

Job Description

• Will mainly work on developing dashboards and reports for the Workforce Management
• Will work closely with internal and external stakeholders (Operations, Support groups,Clients Reporting Team, etc.) to make sure that correct and updated information on all dashboards and reports is available to the business at all times.
• Ability to work with large amounts of information and see the bigger picture
• Excellent analytical and problem solving skills
• Strong attention to detail
• Critical thinking
• Experience in Power BI , Amazon Connect, Kibana, Teleopti
• (Preferred) exposure to ETL, databases / data warehouse that relates to developing reports using Power BI
• Experience using Google Sheets