WFM Real - Time Analyst

Mohali ₹3-6 LPA Posted 28 Apr 2025

FULL TIME

AUX

Workforce Management

Would be responsible for Real time queue monitoring (RTQM)
Would be responsible for sending Intraday reporting (Hourly Interval Reports, Productivity, Reports)
Will have to manage client Interaction
Would constantly monitor, track, document and communicate real time floor activities in terms
of adherence to process defined AUX/ ACW/ BREAKS & SHIFTS
Would ensure availability of analysts on phones/chats as per the business model requirement.