TA

Wellness & Resiliency Coach

Taskus
Mohali3-6 LPA Posted 28 Apr 2025
FULL TIME
Bpo
Customer Experience
Cloud

Job Description

Job Description

  • Proactively checks-in with Teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms
  • Provides individual and group coaching sessions using prescribed approach, and following the ICF Core Competencies
  • Partners in the creation and implementation of individual action plans of clients
  • Monitors and checks-in with clients at specific times to help them keep track of the achievement of their set goals
  • Schedules and conducts regular and consistent individual and group coaching sessions
  • Creates and organizes confidential client files including intake and session documentation
  • Monitors, collects, and evaluates necessary data to keep track of clients progress
  • Reports accurate and consistent data by using prescribed tools
  • Assesses for emergency/crisis needs and ensures safety planning with the clients and proper endorsement to mental health professionals
  • Designs and facilitates wellness sessions, outreach programs and activities that support monthly programming and department objectives
  • Leads or co-leads projects or activities assigned by the Manager and/or Director of Wellness and Resiliency
  • Attends activities and completes all development programs and training sessions required by the department and the company

Requirements:

  • Graduate of a 4-year college course, preferably in Psychology, Social Work, or similar tracks*
  • Minimum 1 year experience in coaching, mentoring or counseling
  • Excellent interpersonal skills
  • High level of discretion and confidentiality
  • Outstanding communication skills, with emphasis on listening skills
  • Above Average fluency in written and spoken English**
  • A strong desire to help others
  • Flexibility to work with shifting hours
  • Proficient in office software applications
  • Preferred Qualifications:
  • Experience in and general knowledge of mental health care
  • Certification in Life Coaching
  • Masters Degree in Psychology, Social Work, or similar tracks
  • Licensed Psychologist, Guidance Counselor, or Psychometrician
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