Job description

Ensure content is updated as per business requirements, is accurate and is SEO friendly
Support the team in enhancing the user experience metrics such as page load time, user-device experience uniformity etc.
S upport the team in monitoring and improving performance metrics like bounce rate, user journey completion, conversion success etc.
Collaborate in creation of page mockups for various macro micro campaigns using defined brand standards.
Respond, manage, resolve and communicate critical website issues.
Collaborate and proactively communicate with internal team members, agencies, and other vendors partners to implement content changes, create landing pages, and optimize user experience.
Manage and support the senior team members for any special project as assigned (e.g., acquisition content migration and integration).

What youll bring:

Bachelor s/ Master s degree with 1-3 years of work experience in website management.
Hands on experience of working on AEM CMS and other Adobe suits such as Workfront, Dynamic Media.
Strong working knowledge on page template and components within AEM authoring console.
Demonstrated track record in website design and development for content-based websites.
Experience of technical web development project on Content Management Systems like Adobe Experience Manager.
Good working knowledge of UX UI.
Strong written and verbal communication to effectively communicate issues and updates.
Ability to work in a fast-paced environment on multiple projects simultaneously.
Attention to details and quick learner.
Flexible work schedule to collaborate with US-based team daily (Results in supporting during U.S. hours and meetings)
Experience in JIRA, Confluence will be useful.

Role: Customer Onboarding - Non Voice

Industry Type: Management Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

Website Operations Associate