Walk In Process: Health care

Required skills and qualifications:

• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
• Proficient in customer service
• Active listening and comprehension skills
• Strong customer service skills.
• Ability to build positive relationships with patients.
• Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

• Handling the calls with good communication skills professionally. Can speak fluently in Bengali & Hindi and English languages.
• Exceptional phone manner
• Patient centric and Excellent interpersonal and communication skills
• Knowledge of medical terminology is a plus · Ability to apply knowledge of CC procedures and carry out tasks accordingly.
• Be a self-starter with attention to detail.
• Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
• Log in hours (Total hours 10:00:00 hrs. & Production hours – 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 8pm)
• 100% documentation
• Quality & AHT to be maintained as per process requirement
• Always be updated with the Process knowledge & daily updates
• Should take initiatives & be flexible for the changes.
• Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
• Employment Type: Permanent.
• Process: Multilingual support for a Healthcare project
• Educational mandate: any HSC / Graduate / Postgraduate can apply.
• Shifts Allocated: Rotational day shift, any 9 hours working between 10AM till 10PM.
• Working days: 5 with 2 days rotational off.

Work location: Bangalore Electronic City Phase 2