WALK IN || Associate Customer Support – Voice

WALKIN

Venue: DivyaSree Omega Building,Block C, First Floor, Tech Mahindra LTD.

Language Proficiency:

· Mandatory: English & Hindi (90% volume)

· Preferred: Vernacular languages (Kannada, Tamil,Malayalam) (10% volume)

o SVAR 48 and Above

Qualifications & Applicant Specifications:

· Undergraduate/Graduate in any discipline

· Excellent Communication Skills:

o Well-articulated sentences

o Strong comprehension, expression, tone & pronunciation

o Speech clarity, perfect diction, and fluency

· Verbal: English & Hindi (primary)

Key Responsibilities:

· Handle inbound and outbound calls professionally with strong communication skills

· Adhere to login and production hours:

o Total: 10:00 hrs

o Production: 9:00 hrs

o Maintain punctuality and follow break schedules

· Shift Timings:

o Male employees: 24/7 rotational shifts

o Female employees: Rotational day shifts

· Stay updated with process knowledge and daily updates

Skills Required

· Strong verbal and written communication

· Customer-centric approach with problem-solving ability

Employment Type: Permanent.

· Working days after training: 5 days with 2 days rotational weekly off.