VRM Hiring For Kotak- Thane

Key Responsibilities:

• Handle insurance leads exclusively by conducting calls to sell insurance products, leveraging relevant experience from similar roles in competitor organizations.
• Drive insurance sales with assigned customers mapped to the VRM.
• Deliver outcomes aligned with key metrics such as NPS, service levels, service quality, and sales performance.
• Ensure high-quality communication while meeting productivity and service benchmarks.
• Provide a consistent and delightful customer service experience, ensuring timely resolution of queries and issues.
• Adhere to information security protocols and quality process standards.
• Stay updated and comply with any process-related updates or changes.
• Actively implement feedback from Team Leaders, or Quality Analysts to enhance performance.

Job Requirements:

• Minimum educational qualification: Graduate.
• Candidates must reside near Thane; candidates from the western line will not be considered.
• Employment gaps exceeding one month are not acceptable.
• A minimum of one year of tenure in the current organization is mandatory.
• Strong conversational and English communication skills are essential.

Role: Relationship Manager

Industry Type: Insurance

Department: BFSI, Investments & Trading

Employment Type: Full Time, Permanent

Role Category: Life Insurance

Education

UG: Any Graduate