Voice Profile L1 and L2

Job Overview

We are on the lookout for motivated individuals to fill the Voice Profile positions (L1 for newcomers and L2 for those with experience) within our vibrant customer service team. This position involves interacting with customers via voice calls, delivering outstanding service and assistance.

Key Responsibilities

• Manage both inbound and outbound voice calls with customers.
• Deliver exceptional customer service by promptly addressing inquiries and resolving issues.
• Ensure adherence to call quality standards and follow company policies and procedures.
• Accurately record customer interactions in the system.
• Work collaboratively with team members and engage in training sessions to enhance skills.

Required Skills and Qualifications

• Outstanding verbal communication skills in English and local languages.
• Strong listening abilities with a knack for empathizing with customers.
• Basic computer proficiency and familiarity with MS Office applications.
• Capability to thrive in a fast-paced environment and manage time efficiently.
• For Voice Profile L2: At least 6 months of international voice experience in a customer service capacity. For Voice Profile L1: Freshers are welcome, with no prior experience necessary.

Qualification: 12th grade and above

Experience: Minimum of 6 months in international voice processes

Process: Banking Process

Shift: Rotational shifts, with 2 fixed rotational days off

Salary: ₹3,00,000 to ₹4,50,000

Location: Mahadevapura, Bangalore

Age Limit: Up to 40 years

Transportation: Two-way cab service provided

Excellent Communication Skills Required

Immediate joiners are preferred

Interested candidates should send their updated resumes to the following WhatsApp number: 8838559646

Email: [HIDDEN TEXT]