Voice Process Executive

Hiring: Customer Support Associate (US Process | Night Shift | Mumbai)

Job Type: Full-time | Work from Office | Non-Sales Role

Location: Mumbai

Salary: Up to 35,000/month (Based on last drawn salary)

Shift: Night Shift (US Process) | 5 days working | 2 rotational offs

Eligibility Criteria:

Minimum 12th pass with 6 months of BPO experience, OR

Graduates (Freshers are welcome)

Good communication skills in English (verbal & written)

Comfortable working in night shifts

Job Responsibilities:

Handle customer interactions via calls, emails, and chat for US-based clients

Resolve queries related to products, services, billing, and accounts efficiently

Deliver a high-quality customer experience with a professional approach

Accurately document customer interactions in CRM systems

Follow company processes and meet quality & productivity targets

Escalate complex issues to the concerned team when necessary

Collaborate with internal teams for faster issue resolution

Ensure compliance with data security and company policies

What We Offer:

Competitive salary package

Stable work environment (non-sales process)

Opportunity to grow in the BPO/customer support domain

Structured training and onboarding

How to Apply:

WhatsApp / Call: 8446167157

Email: [HIDDEN TEXT]