Voice Bot Developer (AWS Lex & Lambda)

Responsibilities:

• AWS Infrastructure & Application Design: Design, implement, and maintain scalable, high-performance AWS infrastructures. Lead the development and optimization of cloud-native applications using AWS services.
• Serverless Architecture: Architect and deploy serverless solutions using AWS Lambda and related services.
• Chatbot Development: Create and manage Amazon Lex chatbots, integrating them with other AWS services.
• Infrastructure as Code: Develop and maintain AWS CloudFormation templates and Terraform scripts for infrastructure as code.
• Networking Solutions: Implement secure and efficient networking solutions using VPC, VPN, and related services (Security Groups, Network ACLs, Elastic Load Balancing).
• Cloud Optimization: Optimize cloud costs and performance using tools like Cloud Checkr.
• Data Visualization: Create insightful dashboards using Amazon QuickSight for data visualization and reporting.
• Mentorship & Best Practices: Mentor junior team members and contribute to best practices and architectural decisions.
• Contact Center Management: Creation and management of Amazon Connect cloud contact centers.
• Connect Configuration: Extensive proficiency in Amazon Connect, including reporting and contact lens configuration.
• Contact Flow Development: Expert-level knowledge in creating contact flows, routing profiles, queues, and modules using Connect APIs.
• Integration: Integrate Amazon Lex bots with other AWS services and external systems.

Required Skills:

AWS Platform Expertise:

• Amazon Lex: Bot creation and customization.
• AWS Lambda: Serverless application development and integration.
• Amazon Connect: Cloud contact center setup, management, and integration.
• Core AWS Services: S3, EBS, Glacier, EFS, VPC, Route 53, EC2, RDS, IAM.
• AWS CloudFormation and Terraform for infrastructure as code.
• Networking: VPC, VPN, Security Groups, Network ACLs, Elastic Load Balancing.
• Containerization: Docker and Kubernetes.
• Scripting: Shell scripting, Node.js, and Python.

Other Technical Skills:

• Proficiency with cloud optimization tools (e.g., CloudCheckr).
• Proficiency in creating dashboards with Amazon QuickSight.
• Solid understanding of DevOps practices and CI/CD pipelines.

Specific Expertise:

• Proficiency in creating and managing Amazon cloud contact centers.
• Extensive proficiency with AWS services deployment using Cloud Formation and Terraform.
• Expert-level knowledge in creating contact flows, routing profiles, queues, and modules using Connect APIs.
• Ability to integrate Amazon Lex bots with other AWS services and external systems.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and documentation abilities.
• Proven track record of designing scalable and cost-effective solutions.
• Ability to work collaboratively in a fast-paced environment.
• Leadership capabilities in guiding technical teams and projects.
• Willingness to stay updated with the latest AWS services and best practices.