VIP Consultant

Responsibilities:

• Dedicated Relationship Partner: Act as the dedicated consultant for VIP Shaadi members post-sale.
• Matchmaking Support: Understand member preferences and help identify their ideal match.
• Outreach: Call and connect with high-quality prospects on behalf of the member.
• Meeting Coordination: Set up mutually agreed-upon meetings between potential matches.
• Renewal & Engagement: Ensure timely renewals and proactively engage throughout the member's journey.
• Guidance & Counseling: Guide, counsel, and support members in their search for the perfect match.
• Service Excellence: Maintain high service standards, resolve issues in a timely manner, and keep meticulous documentation.
• Escalation Management: Handle escalations with grace, maturity, and solutions-focused thinking.
• Cultural Sensitivity: Respect diverse traditions, preferences, and cultural nuances in every interaction.
• VIP Promise: Always go above and beyond to deliver on the VIP promise for every member.

What You Bring to the Table:

• Experience: 1+ years in customer service, client servicing, or relationship management.
• Passion for Relationships: A natural passion for people, relationships, and making customers smile.
• Attention to Detail: Strong attention to detail and excellent organizational skills.
• Emotional Intelligence: High emotional intelligence and empathy to understand and connect with members.
• Communication Skills: Infinite patience, persuasive communication skills to build trust, and resolve issues.
• Language Skills: Clear, confident communication in English and any Indian language.
• Self-Motivation: Self-motivated and committed to exceeding customer expectations.