VDI Administrator

Responsibilities:

• Provide technical support and troubleshooting in a VMware-based Virtual Desktop Infrastructure (VDI) environment.
• Install, configure, and administer VMware View and manage desktop provisioning and automated pools.
• Manage linked clones, user profiles, and desktop lifecycle using VMware View Persona Management.
• Perform administration and monitoring of VMware vSphere / ESXi enterprise environments.
• Handle performance tuning of VDI infrastructure and virtual desktops for optimal performance.
• Configure and manage network settings including authentication, AD, DNS, and DHCP integration.
• Use remote display protocols such as PCoIP and RDP for virtual desktop access.
• Monitor VDI environments using tools like VMware vCops and other monitoring utilities.
• Support ITIL processes including incident, change, and problem management.
• Collaborate with customers and internal teams while maintaining strong communication and service quality.
• Work in rotational shifts and handle dynamic support environments.