VAT Analyst

• Process VAT/EORI applications, Power of Attorney updates, and service cancellations across multiple jurisdictions, ensuring adherence to operational targets and quality standards.
• Deliver concise, and applicable customer communication, guiding them through the process to avoid delays.
• Prepare and submit accurate application packs to tax vendors and authorities, coordinating with customers to resolve any queries.
• Maintain up-to-date records in internal systems (Product platforms, SharePoint, Salesforce, trackers) and follow up on pending actions.
• Respond to customer queries and Salesforce cases and empathy, taking full ownership of the resolution process.
• Manage shared mailboxes and case queues, escalating to maintain workflow efficiency.
• Support team by cross-training in additional processes to ensure seamless task coverage.
• Identify process gaps, participate in team problem-solving sessions, adopt improvements, and help maintain updated documentation.
• Participate in regular 1:1s with your team leader, sharing progress, goals, and development needs.

What you'll Need to be Successful

• 2+ years of prior experience in VAT processes, experience in compliance or tax support roles will also be considered.
• Engages in clear and thoughtful communication in both written and verbal forms with diverse teams and stakeholders in different geographies.
• Collaborative, go-getter, and open to learning