UX/UI Designer

Strategic Focus

• Work collaboratively with Product and clients to understand business objectives and articulate product vision through effective and efficient experience design.
• Keep updated on products and trends.
• Translate concepts into service blueprints, customer and user journeys, wireframes, prototypes, and high-fidelity designs.

Operational Management

• Understand product specifications, and technical and business requirements.
• Understand user psychology and define user requirements.
• Conduct concept and usability testing and gather feedback.
• Create personas through user research and data.
• Define the right interaction model, define experience metrics, and evaluate success.
• Develop task flows, wireframes, and prototypes based on user needs.
• Find creative ways to solve UX problems (e.g., usability, accessibility, findability).
• Own the end-to-end design process.
• Keep abreast of competitor products and industry trends.
• Identify opportunities to optimise existing user interfaces.
• Communicate design ideas and prototypes to technical and delivery stakeholders.

People Leadership

• No direct people management.
• Ability to assemble and facilitate/lead virtual teams through design lifecycle.

Governance & Risk

• Identify and consider risk and security impacts of designs.
• Follow relevant design governance processes.
• Develop accessible designs to comply with WCAG 2.1 Level AA.

Experience & Personal Attributes

Experience:

• Proven experience in UX/UI design (minimum 3 years).
• Experience in financial services.
• Ability to manage design activities, deliverables, timelines, and deadlines.
• Strong experience in interaction design and human-centred design methodologies.
• Proficient in design software (Figma preferred).
• Knowledge of HTML/CSS.
• Experience collaborating with a variety of stakeholders across product, development, and project management to successfully go from early-stage product discovery to deployment.
• Ability to produce designs of varying fidelity appropriate to delivery stage.
• Workshop facilitation experience (highly regarded).
• Experience working with design systems.

Qualifications:

• Qualifications in Design, Computer Science, Engineering, or a related field.

Personal Attributes:

• Problem-solving aptitude.
• Analytical mind with business acumen.
• Excellent communication skills, both written and oral.
• Ability to present designs to stakeholders and justify design decisions.