US/UK /Emea/ compensation and benefit - Night shift

Primary Responsibilities / Accountabilities:

Read, understand, and analyze client processes as per the business rules.

• Execute the full range of processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Follow Work Instructions while processing.
• Highlight any anomalies in Work Instructions/process documentation to the SME/Leads.
• Participate in client conference calls, where required, and manage appropriate documentation.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improve the measurement system to make it more effective and transparent.
• Update process metrics on a daily basis and maintain MIS.
• Demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Ensure both own and related tasks are completed.
• Update client applications accurately and quickly in accordance with the appropriate User Guides.
• Ensure assigned tasks are completed accurately in a timely fashion.
• Ensure and maintain the security and confidentiality of client data.
• Actively participate in team activities and organizational initiatives.

Education Qualification:

Bachelors degree (Any discipline).