User Researcher

• Collaborate with designers, product managers, and engineers to ensure user insights guide decision-making.
• Manage participant recruitment for research studies, including maintaining databases, outreach, scheduling, and ensuring compliance with privacy standards.
• Administer gratuities and other participant incentives with precision and adherence to organizational guidelines.
• Conduct a variety of user research activities, including interviews, usability testing, surveys, and contextual inquiries.
• Serve as a backup resource for evaluative research efforts to support and scale the team s impact.
• Analyze and present research findings to drive actionable insights.
• Advocate for accessibility, inclusivity, and user-centric design in all research activities.

What Your Responsibilities Will Be

Research Operations

• Manage the end-to-end process of UXR participant recruitment and gratuity administration.
• Maintain participant databases, ensuring accuracy and data privacy compliance.

User Research Execution

• Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs.
• Assist in evaluative research efforts, including usability testing and prototype validation.

Insights and Collaboration

• Collaborate with cross-functional teams to align research findings with business and product goals.
• Deliver research insights through clear reports, presentations, and workshops.

Accessibility and Inclusion

• Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.

What Youll Need to be Successful

• 3-5 years of experience in user research, participant recruitment, or related roles.
• Proficiency with research tools and platforms such as UserTesting, Optimal Workshop, or Dovetail.
• Familiarity with SaaS products and user-centered design principles.
• Strong organizational skills with experience in participant management and incentive programs.
• Excellent communication skills to present findings to diverse stakeholders effectively.
• Ability to work collaboratively in a cross-functional, global team environment.
• Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research.