User Experience Research Operations

Summary:

This role plays a critical part in enabling the smooth, scalable, and high-impact execution of User Experience Research (UXR) for the team. The focus is on operational and communication excellence, supporting impactful research outcomes, fostering deeper customer and executive engagement, and ensuring efficient collaboration within the team.

Responsibilities:

• Own the evaluation, onboarding, and lifecycle management of research tools, including vendor discovery, demos, and adoption.
• Manage and track tool usage, credits, renewals, and contract lifecycles to ensure uninterrupted research operations.
• Partner with vendors to resolve issues, provide feedback, and improve capabilities based on team needs.
• Provide cost estimates and budgeting inputs during research planning to guide decision-making.
• Coordinate user panels, research sessions, and other research-led programs, including complex or high-stakes engagements.
• Own intake and execution pipelines for research requests, managing scheduling and resolving dependencies and conflicts.
• Identify, architect, and maintain solutions in the end-to-end research lifecycle such as scalable participant recruitment and scheduling workflows.
• Create cross-functional communication materials, including newsletters and executive-ready updates to ensure visibility and alignment.
• Document UXR workflows, methodologies, and best practices to create clarity, repeatability, and operational resilience.

Requirements:

• Bachelor&rsquos or Master&rsquos degree in a creative field (Design, Communication, Media, or related discipline) or an MBA with an interest in user research, customer engagement, or operations.
• Equivalent professional experience in research operations, program coordination, workshop facilitation, or design operations may be considered in lieu of a formal degree.

Required Skills:

• Experience in project coordination or program management within a research, design, or creative environment.
• Proficiency in developing and coordinating workshops or events, preferably focused on customer engagement or executive alignment.
• Strong organizational skills, with attention to detail and experience managing schedules, tracking project progress, and maintaining documentation.

Preferred Skills:

• Strong communication skills, with demonstrated ability to craft impactful newsletters, updates, and workshop materials.
• Familiarity with Microsoft tools such as SharePoint, Teams, and Excel, as well as design and research tools like User Testing.
• Process-focused mindset, with experience documenting and standardizing workflows to drive operational efficiency.
• Customer-focused orientation, with an understanding of user research and its role in driving innovation and inclusivity.

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