User Experience, Research & Insights

Responsibilities:

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders.
• Conduct generative and evaluative research using a mixture of research methods (surveys, un-moderated testing, interviews, moderated concept testing, etc).
• Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions.
• Socialize insights with cross-functional stakeholders to influence their decision-making
• Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.
• Work on fast-paced projects, requiring attention to detail and working within constrained timelines.

Required Experience / Skills:

• Proven track record influencing user experience and/or product direction with actionable insights
• Hands-on experience conducting research in user experience or product design contexts
• Senior Researcher: 7+ years
• Staff Researcher: 3 to 6 years
• Ability to plan, design, and execute foundational, generative, and evaluative research engagements
• Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
• Experience working in cross-functional teams (eg design, product management, engineering)
• Excellent teamwork and collaboration skills
• Excellent project management, communication, and presentation skills
• Ability to work with a globally dispersed team (including some management and stakeholders based in Israel and North America), and conduct some synchronous, remote research with North America-based participants
• University degree in a research- or business-focused discipline or in a field emphasizing human behavior (eg, Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

Preferred:

• Ideally seeking Bangalore or Hyderabad-based
• Previous research experience in enterprise SaaS and/or technology
• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
• Comfort with basic statistical methods and concepts, and experience working with behavioral signals data