US Payroll Associate - Night shift - Only Immediate joiner

Primary Responsibilities:

• Understand and analyze client processes as per business rules.
• Accurately execute payroll tasks as a hands-on processor.
• Escalate complex issues and seek advice when needed.
• Follow work instructions and highlight any anomalies.
• Participate in client calls and manage documentation.
• Perform root cause analysis and recommend corrective actions.
• Suggest improvements to processes and metrics.
• Update daily process metrics and maintain MIS.
• Provide excellent customer service with attention to detail.
• Ensure timely completion of assigned tasks.
• Maintain confidentiality of client data.
• Actively contribute to team and organizational activities.

Functional Competencies:

• Knowledge of payroll processes, especially US Payroll.
• Strong command of written and verbal English.
• Proficiency in MS Office, especially Excel.
• Familiarity with SuccessFactors is a plus.

Education & Experience:

• Education: Bachelors degree (any discipline).
• Experience:
• Essential: 1-2 years of experience in US Payroll Management.
• Desirable: Experience in the BPO industry.

Skills & Attributes:

• Strong customer orientation and responsiveness to urgent requests.
• Ability to work under pressure.
• Good organizational and prioritization skills.
• Attention to detail and quality in communications and transactions.
• High levels of confidentiality and teamwork.
• Flexibility to work in shifts and adapt to multi-cultural environments
• Key Highlight:
• Mandatory Requirement: 1-2 years of US Payroll