US Mortgage – Voice Process

Call Center Representative-

Candidates must possess a strong communication.

Experience in Insurance OR Mortgage is mandatory.

Position Overview:

Processing the allocated files for:

Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.

Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated

Payoff Demand- by calling other lenders to get an updated payoff statement for the borrowers previous loan.

Essential Job Functions:

Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand

Data Entry, outbound calls, receiving inbound calls

ROLES AND RESPONSIBILITIES:

Experience in US mortgage domain preferred

Accurately verify employment history for borrowers by following all policies and procedures

Respond to incoming calls and e-requests timely and accurately

Excellent written and verbal communication skills and ability to articulate complex issue

Flexible to work in night shifts and weekends

Make outbound calls as necessary

Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.

Ensures safety and confidentiality of Employees, property, and data.

Complete Work from Office required

Immediate joiners preferred.