Urgent requirement For Problem Manager_Noida

RESPONSIBILITIES

As an integral part of an operations team committed to tracking production support issues and

continuously improving our area, the Problem Managers responsibilities include:

• Securing an in-depth understanding of production issues and generating RFO reports.

• Conducting interviews and retrospectives to clarify/corroborate the details of outages.

• Follow up after the implementation of resolution/mitigation steps, report on their success rates, and

drive additional efforts as needed.

• Present outage event data to key stakeholders, business customers, and leadership.

• Entering key information into an incident tracker.

• Ascertaining potential change collision impacts and making recommendations to mitigate risks.

• Track 'known issues' impacting order volume and automation success rates.

PREFERRED SKILLS & EXPERIENCE

The ideal applicant will clearly express the following characteristics and competencies:

• Excellent communication and presentation skills, with the ability to capture and articulate technical

and non-technical details.

• Advanced knowledge of office suite products, such as Microsoft Word, Excel, and PowerPoint.

• Experience showcasing a strong knowledge of IT system flows, documentation, architecture

concepts and ecosystem components (e.g., web servers, load balancers, firewalls, and network

gear).

• ITIL v3 Foundation Certification or equivalent knowledge and expertise of ITIL principles is a plus.

Experience using UML to map ecosystems is also a plus.