Urgent Opening For Technical Writer-Koramangla

 Responsibilities:

• lead an ongoing process of continuously improving our entire knowledge base.
• create, clean up, or rewrite ourtechnicalknowledge base, support articles, contextual help etc.
• analyzetechnicalsupport conversations (customer emails, support tickets, and live chats) and suggest if the documentation needs any changes to help customers find answers better and faster
• work with the tech support and customer success teams to refine the product documentation based on customer feedback.
• work with the product management and engineering teams to understand the product use cases and also to verify the accuracy of thetechnicalcontent produced.
• work with the UI / UX team towriteconcise and crisp contextual help information in the product to make it easier to use.
• create simple and lucid how to guides - could be textual articles, visual data or explainer videos.

Ideal Candidate will:

• skills andtechnicaldepth towriteclear, accurate, and usefultechnicaldocuments and online content for our customers.
• ability to explain a complex concept ortechnicalinformation in an easily digestible content for a wide variety of audiences.
• 3+ years of experience working as atechnicalwriteror documentation specialist. (That said, we also care about potential. If you dont have the years, tell us about the impact you created)
• ability to self-manage and work on your own initiative, including seeking input and critique from others.
• ability to work on several projects concurrently and juggle competing priorities when necessary.
• Desired Skills:
• Basic HTML and CSS skills
• (Bonus) Familiarity with CMS, support softwares, documenting user interfaces etc