Upgrade Technician

 Responsibilities:

• Perform Windows and SQL Server administration tasks in enterprise environments.
• Execute application installations, upgrades, and maintenance for client systems.
• Manage end-to-end upgrade activities for customer applications within defined timelines.
• Provide technical support and guidance to clients, including IT administrators and senior stakeholders.
• Coordinate with customers during product release readiness, installation, and upgrade cycles.
• Ensure system stability, availability, and compliance during upgrade operations.
• Work on hardware and Microsoft OS management in networked environments.
• Support business continuity, disaster recovery, and storage-related operations.
• Collaborate with cross-functional teams to ensure smooth project execution.