Unit IT Manager

Job Description :

Role :

• IT Infrastructure Oversight
• Resource Allocation
• User Administration
• Compliance with IM Policies / Reporting
• Execution of IT solutions in accordance with the sanctioned architecture
• ICML IT Infrastructure / Security Oversight
• Management of High and Medium-End Servers, Routers, Switches, Firewalls, Storage, and Backup Systems
• Network and System Oversight
• Management of Wireless Access Points
• User Access Oversight / Asset Lifecycle Management
• Active Directory Management / Patch Oversight
• Vendor and OEM Coordination
• Facilitation of IT Audits
• Comprehensive application support and resolution of all escalated issues
• IT Infrastructure Management
• User and team Management
• IT Compliance
• Servers, Storages health checkup log book maintain
• Monitoring of backups
• Addressing of all the issues / IT related request logged with Helpdesk.
• Closure of all Servers and Client patch management, Antivirus update issues
• Asset management
• Deployment and replacement of Hardware devices
• Firmware upgrade of all HW devices
• Remote connectivity, VPN and VDI support
• Monitoring of links and address the issues.

Key areas :

• Overseeing the management of specific servers and networks to ensure uninterrupted operation.
• Establishing new link connections and the requisite IT infrastructure at newly initiated project sites.
• Ensuring data backup, access control, IT security, software licensing, and compliance with IM Policy and Central Guidelines to achieve 100% adherence.
• Planning job responsibilities and delivering IT support services to users at project locations.
• Managing IT budgeting (capital expenditures and revenue for hardware, software, administration, consumables, etc.), procurement processes, maintaining an efficient inventory, and engaging in discussions with the business regarding procurement needs.
• Supervising daily operations to address escalations.
• Tracking the progress of new implementations and reporting findings to the business and head office.
• Monitoring incidents related to IT security.
• Acting as the business liaison for IT requirements and discussions.
• Overseeing e-waste management.
• Managing the asset inventory.
• Utilizing soft skills to effectively engage with user managers across various organizational levels.
• Conducting inspections of the quality processes employed by IT implementation partners.
• Facilitating IT audits.
• Reviewing compliance with the IT Act (including electronic signatures, records, e-waste, etc.) and identifying any gaps.
• Providing compliance reports to the head office in accordance with established procedures.
• Overall management of the team.
• Overseeing asset lifecycle management for both software and hardware.
• Continuously offering feedback to enhance process efficiency.
• Strategically planning for new requirements and the establishment of new locations.