Transcom hiring Customer support For Hotel Booking Process

About the Role

Transcom, a global leader in customer experience solutions, is looking for Customer Support Associates to join our team. This role is ideal for individuals who excel in customer engagement, problem-solving, and technical support for international clients.

Job Overview:

We are currently hiring for the position of Customer Service Associate Hotel Bookings (US Travel Process) at Transcom, Jaipur.

Key Responsibility Areas (KRA):

• Handling inbound and outbound calls related to hotel bookings and customer inquiries.
• Assisting customers with reservations, modifications, and cancellations.
• Providing exceptional customer service and maintaining professionalism at all times.
• Ensuring customer satisfaction by addressing concerns and resolving issues efficiently.
• Adhering to process guidelines and achieving assigned performance targets.
• Maintaining accurate records of customer interactions and transactions.

Additional Information:

• Salary: 35,000 CTC + Upto 8,000 Incentives
• Work Schedule: 5.5 Days Working (Rotational Shifts & Offs)
• Cab Facility: 180 per night shift for male employees & one-sided cabs for females during odd hours
• Eligibility: Any Graduate/Undergraduate with excellent communication skills and a minimum of 6 months of BPO experience