Training Program Manager, Design and Delivery, YouTube

Minimum Qualifications

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in a customer or client-facing role.
• 5 years of experience in people management.

Preferred Qualifications

• Master's degree in Education, Instructional Design, or related field.
• Experience managing cross-functional projects with delivery in organizations.
• Experience in consulting, onboarding, managing cross-functional projects.
• Experience in collaborating, influencing senior stakeholders including vendor teams for driving product/policy solutions.

About the Job

• A problem isn't truly solved until it's solved for all. That's why Googlers build products that help create opportunities for everyone, whether down the street or across the globe.
• As a Program Manager at Google, you'll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
• Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.
• As Training Manager, you will lead a team of senior training program managers who help content reviewers to review content by providing scaled learner-centric training and knowledge management strategies and solutions.
• You analyze trends and future launches to anticipate training needs and advocate the continual improvement of the reviewers training experience.
• Working with our cross-functional teams, you will create training project plans, review the design and development process, and coordinate with our partners to ensure smooth delivery to our service delivery centers.
• You will report training progress and evaluate the training to understand its efficiency in preparing agents to provide quality service to our consumers.
• At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we share, and build community through our stories.
• We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process.
• Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world.
• We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Consult with business partners and stakeholders across Policy, Quality and Vendor teams to determine the most effective training and knowledge management strategy to support products and workflows.
• Drive innovation, improve, and manage team processes for curriculum design, continuous learning, and measuring training efficiency.
• Oversee global training onboarding program implementation and measurement, including community of vendor trainers.
• Manage learning strategy, training security, and content access design across global vendor population.
• Lead and coach a team of Training Program Managers.