Training Manager

Roles and responsibilities:

To motivate, develop and mentor team members in a dynamically changing environment.

Ability to assess & set the priorities on daily basis - considering the expected volume of engagements.

Ability to quickly channelize the existing resources, if need be, into any of the internal segments, basis the surge in the volume.

Ability to prove Service Management Expertise for long pending cases, to ensure quick closure of such engagements.

Ability to understand & mitigate any concerns, which are causing delay in engagement progressions.

Must be able to coach & mentor the team on regular basis

Should be able to lead Governance/Escalations calls with the Client

Competencies and skill sets required for the position:

Should possess experience into international Chat/Voice process, preferable Telco experience.

Experience in managing ISP Operations with relevant domain knowledge

Good command over spoken and written English

Candidate should be ready to work in a 24*7 environment

Should have a flair for Customer Service, Technical, Billing & Sales

Requirement:

Graduation in any field, and good experience in any industry with Excellent Communication skills.

Benefits:

PF and Health insurance will be also given

Both side cab will be provided

5 days working & 2 days will be off in a week